Livingstone - Business Consultants

How is the risk and impact of a key customer or contract loss reduced?

If you are on a long established company board that could be badly affected if a key customer or contract was lost, you may wonder how you can help the board to take appropriate precautions. This tutorial will explore your board’s options to counter such an eventuality so you can actively help develop steps to reduce this risk.

You should purchase this tutorial if:

  • You realise that your company gains the majority of its revenue from a few customers upon whom it heavily depends for its profitability
  • Your board is seeking a process for checking its performance in the eyes of its key customers
  • You realise that your board of directors lack oversight of the degree of risk from the loss of a key customer, contract, or agency
  • The board of directors you are on has become aware its major customers are closely linked only to the manager and could be lost if he joined the opposition

This tutorial will teach you:

  • How to establish the risks being run from a manager leaving with key customers or contracts
  • What relationships with key customers need oversight by your board
  • Strategies to adopt to reduce the possibility of the loss of a key customer or contract
  • How to adopt a policy protect the company against the loss of major customers or contracts
  • How to develop an early warning for potential loss of a major customer or contract

After you finish this tutorial you will be able to:

  • Discuss with confidence ways to reduce the possibility of a key customer or contract loss
  • Make a significant contribution to board discussions on handling this risk
  • Establish with your board, sound mitigation practises for this risk to protect your future

For multiple use rights of our solutions including associated policies we have packages of 5 tutorials inclusive of initial training available. The investment is NZ$6,000.00 plus GST.

The investment for single use rights of this tutorial solution is NZ$620.00 plus GST  and for the each policy by itself is NZ$120.00 plus GST. Supportive training is an additional investment above the individual pricing of the tutorial solution or policy.

Please contact us to discuss your needs so we can ascertain that they will be met by the individual tutorial you are purchasing.

PRICE: $620.00 excluding GST


If you aren't sure if this tutorial is the right one for you, please feel free to send us an email and tell us about your current situation. We'll send you a reply within 24 hours and let you know if it's the right one for you, and if not, which tutorial would better solve the issues you're currently experiencing.

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